Frequently asked questions
What is the return policy?
Return & Refund Policy
We accept returns within 14 days of delivery.
To be eligible for a return, items must be:
• Unused
• In original condition
• In original packaging
To initiate a return, contact us at [your support email] with your order number.
Non-Returnable Items
• Used items
• Final sale or clearance items
• Items damaged due to misuse
Refunds
Once your return is received and inspected, approved refunds will be processed within 5–10 business days to the original payment method.
Return Shipping
Customers are responsible for return shipping costs unless the item arrives damaged or defective.
Are any purchases final sale?
We are unable to accept returns on certain items. These will be carefully marked before purchase.
When will I get my order?
Processing Time
Orders are processed within 1–3 business days (excluding weekends and holidays).
Shipping Time
• United States: 5–12 business days
• International: 8–18 business days
Shipping times may vary due to carrier delays, high demand, or holidays.
Tracking Information
Once your order ships, you will receive a tracking number via email. Please allow 24–48 hours for tracking updates.
Incorrect Address
Please ensure your shipping address is correct at checkout. We are not responsible for orders shipped to incorrect or incomplete addresses.
Where are your products manufactured?
Our products are manufactured both locally and globally. We carefully select our manufacturing partners to ensure our products are high quality and a fair value.
How much does shipping cost?
Shipping is calculated based on your location and the items in your order. You will always know the shipping price before you purchase.